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Zululines Privacy Policy
Your Privacy, Protected
Zululines respects and wishes to protect your privacy. Our guidelines for promoting the use of fair information practices and protecting your personal information are set out in our Privacy Policy.
This policy informs you of:
How Personal Information is collected
What information we collect and why
How we use and disclose the information
The security of the information
Access and correction of information
Privacy Policy changes Notification
How to Contact Us
If you have any questions or concerns regarding this statement, please send them to privacy@zululines.com
Zululines is committed to protecting your privacy!
By providing your personal information you agree and consent to the collection, use, disclosure, storage and holding of your personal information in accordance with this privacy policy.
Privacy Statement
This statement discloses the privacy practices for www.zululines.com . We have designed the Zululines Web Site so that no personal identifying information is displayed online or is accessible to the general public.
How is personal information collected?
Zululines is a specialised tour business. In order to provide customers with a quality service, Zululines offers customers the ability to purchase and utilise products and services through three different sales and support channels:
In-person sales and services, and
Online sales and email support.
These channels reflect the different ways in which Zululines may collect personal information about customers. Collection will occur at the time you make a purchase, use our services or when you register as wishing to receive information about our products and services, through our website.
Non-customer information
Sometimes, Zululines needs to collect personal information about individuals who are not customers. This will usually arise where we collect the name and business contact details of a person who is the contact in a government agency or company with whom we deal. Zululines’ policy is to only use personal information collected from non-customers for the main business purpose for which it was collected.
What personal information does Zululines collect, and why?
If you purchase products or services from Zululines, we need to collect personal information about you so that we can process your booking or enquiry. By information we mean your name, mailing address, email address, frequent traveller numbers, meal requirements, seating preferences and travel preferences.
The reason we need this information is so that we can maintain communication with you, in the provision of our services. To better understand what sort of travel experiences our clients are looking for, we may also ask you to provide us with extra information regarding your personal or professional interests, demographics, experience with our products, and more detailed contact preferences.
Clients have the choice of providing this information to further personalise their experience with us. Any information shared with us remains completely confidential. Unless you tell us otherwise, we will use personal information about you for marketing and research purposes, so that we may improve our service to you and other consumers. You can let us know if you no longer wish to receive marketing material - all you need to do is contact Zululines (the contact details of our Privacy Officer are below).
Use and Disclosure of Personal Information
Zululines uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, to communicate back to you, to update you on service, products & benefits, to personalise our web sites for you, research our audience’s travel preferences, interests and behaviour and gather broad non-identifying demographic and socio-economic information.
We use your personal information to enable us to provide you with the information you request about our tours, to fulfill/confirm your bookings and to ensure you are correctly invoiced. The personal information we collect from you will be shared with our service partners who are involved in fulfilling the purchases you have made from us.
Unless we have your permission or are required by law, we do not sell or provide the information collected or stored about you, to third parties who are not our contractors or business partners. Details are only supplied to a third party suppliers when it is required to provide good or services which you have purchased. Furthermore, we do not send out unsolicited e-mail.
Your privacy choices
If you receive information from Zululines it is because you have requested it. At any time you can be removed from our database and receive no more information from us. If you have registered to receive communications from us and later change your mind, you may contact us to have your name removed from our distribution lists by sending an e-mail to privacy@zululines.com
When you use our e-cards you’ll be providing details of people who may never have visited this site. Zululines will not disclose the recipient addresses and will not send them any promotional information other than that specific product i.e. the e-card.
Links
The web site may contain links to non-Zululines web sites. Zululines is not responsible for the privacy practices of such web sites.
Cookies
Zululines uses software tags called "cookies" to identify customers when they visit our site. Cookies are used to remember user preferences and maximize performance of our services. The information we collect with cookies is not sold, rented, or shared with any outside parties.
The use of cookies is an industry standard and many Web sites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer.
Log Files
Zululines maintains log files of the traffic that visits the Zululines site. We do not link any information gathered in these log files to personally identifying information. Log files are used to manage traffic loads and information technology requirements for providing reliable service. Information collected includes IP addresses and browser types.
Information and Data Security
All personal information collected is stored and maintained in a secure database that limits access to authorised personnel only, through a series of access-control procedures. All Zululines employees are briefed about the company's privacy and security policies on a regular basis, and are required to treat personal information held by Zululines as confidential. The Zululines web site is regularly tested for security breaches to ensure that all information collected is secure from unauthorised viewing.
However, no data transmission over the Internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. Zululines will not be held responsible for events arising from unauthorised access to your personal information.
Access and correction
To ensure your privacy, only you can view your personal details. You may access your personal information details to correct information that is inaccurate, incomplete or out of date. If you would like to change your information on our database, please e-mail this request to privacy@zululines.com
Notification of Privacy Policy Changes
Our commitment to offering a uniquely designed travel experience means that our business will continue to evolve as we introduce new tours and services. Because of this, Zululines may change its Privacy Policy at any time. If we change our Privacy Policy, we will notify you by posting a notice on our website. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by email. Users will have a choice as to whether or not we use their previously submitted information in this different manner. Users may choose to have their information used in accordance with the privacy policy under which the information was collected.
How to contact Zululines
Zululines will make available this policy to anyone who requests it. For further information about privacy issues and the protection of privacy visit the Australian Federal Privacy Commissioner's website at www.privacy.gov.au . If you wish to contact Zululines about any aspect of its Privacy Policy, please contact our Privacy Officer.
How to Contact Us
Privacy Policy Officer
Zululines
PO Box 1436
Darlinghurst NSW 2010
Australia
Tel: 0410 540 321
Email: privacy@zululines.com
© Zululines ABN 90 546 985 702. All rights reserved.
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